Returns & Refunds

• Notify us within 14 days of receipt to return items unused and in original packaging. No returns after this point.
• Faulty items must be reported immediately and must not be faulty due to misuse or tampering with any item.
• All seals, tape and packaging must not have been tampered with or opened in ANY way for us to be able to take a return, any tampering will void your right to a return/refund.
• Any attempt to open or use an item no matter how small voids your right of return.
• The customer will be responsible for sending us an item that does not meet the above terms of an untampered return, this item will be held for (A) Collection by the customer (B) Be re-shipped to the customer at their own expense. (C) Disposed of after 28 days via recycling or general waste.
• Baby Cosy takes no returns on opened items for change of mind under any circumstances.
• Return postage is customer’s responsibility unless the item is faulty, if an item is faulty we may arrange a pickup.
• Delivery service charges and surcharges are non-refundable and must be paid on any redelivery or returns involving failed delivery.
• Refunds exclude any return or delivery surcharges.

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Faulty or Damaged Goods

• Report damage or faults within 48 hours with photographic evidence.
• We will assess and resolve claims per your consumer rights.